Which ERP systems are most popular in 2020?

The article is based entirely on the study of SoftwareReviews and on data captured from verified owners of each ERP system reviewed. 1,085 customer reviews were completed, evaluating 21 vendors. SoftwareReviews is a division of world-class IT research and consulting firm Info-Tech Research Group. Their business model is based on providing research to enterprise buyers on subscription, alleviating the need to be dependent on vendor revenue, which helps them stay impartial in their many customer satisfaction studies.

FinancialForce ERP, Oracle ERP Cloud, Unit4 ERP, NetSuite and Acumatica Cloud ERP are the most popular with their users. SoftwareReviews found that these five ERP systems have the highest combined Value Index and Net Emotional Footprint scores across all ERP vendors included in the study. The Value Index metric captures user satisfaction with their software, given the costs they are paying. The Net Emotional Footprint measures high-level user sentiment. It aggregates emotional response ratings across 25 questions, creating a powerful indicator of overall user feeling toward the vendor and product. The following diamond chart showcases the results of the survey:

The most-liked ERP vendors deliver systems that reflect a continual improvement in features and software quality, helping their customers innovate faster. FinancialForce ERP is an example of a vendor who leads all other vendors on their continual improvement and ability to help customers innovate faster. FinancialForce ERP is also known for having sales teams who excel at setting realistic expectations and then delivering them.

When it comes to helping their users be more innovative, FinancialForce ERP leads all 21 vendors by a wide margin.

When asked if their ERP vendor is a roadblock or catalyst to greater innovation, 74% of ERP users say they have a positive impression of their ERP vendor’s contributions in this area. The top highest-performing vendors in helping their customers innovate are FinancialForce ERP, Oracle NetSuite ERP, Acumatica Cloud ERP, Unit4 ERP and Microsoft Dynamics 365 ERP and Workday Financial Management. When asked their ERP systems help them save time or not, users gave the category an aggregate Net Emotional Footprint score of 68%.

Nine of the 18 vendors ranked in the study have a score under 68% and seven have scores under 56%. The greater the dissatisfaction users have with their ERP systems, the more likely they are to comment on this aspect of performance.

FinancialForce ERP is considered by its users to provide ERP systems that can enhance their company’s performance better than any of the 21 other vendors in the comparison.

How effective a given ERP system is at enabling users to improve business performance reflects how well-orchestrated product design, usability and application performance are. The majority of ERP users, 76%, are satisfied with how their ERP vendors deliver value on this dimension. Excelling at this aspect of ERP performance is among the most competitive, with 12 of the 21 vendors scoring above average.