Agentforce agents operate autonomously, pulling the right data on-demand, creating action plans for every task, and executing those plans without human intervention. Leveraging real-time data, they adapt seamlessly to changing conditions.
Working independently within your organization’s defined boundaries, they ensure every customer interaction is precise and impactful.
Build better campaigns faster with Agentforce. Marketers save time generating campaign briefs, creating audience segments, and producing content. Even when designing a customer journey in Flow, the agent provides reliable support.
With 24/7 performance monitoring against KPIs, the agent proactively optimizes campaigns to ensure continuous improvement.
Agentforce SDR agents handle product inquiries, address concerns, and schedule meetings for your sales team—all independently.
Their accurate responses are powered by your business data. You control how often, through which channels, and when your agent interacts before handing over to your sales team. SDRs can engage in any language via preferred channels like SMS or WhatsApp.
Agentforce engages customers by acting as a personal stylist. Conduct personalized conversations directly on your sales site or through preferred messaging apps like WhatsApp.
Help customers discover products and make faster purchasing decisions with targeted searches and customized product recommendations.
Agents are available across multiple channels 24/7 to support your customers. They operate independently, understand and utilize natural language, and resolve cases quickly and accurately. Every response is powered by reliable data.
Build your agent effortlessly using ready-made templates, or customize them to fit your needs with low-code flexibility. Set clear boundaries and define when to escalate cases to human staff for a seamless customer experience.
Practice pitches, handle objections, and negotiate effectively with a sales coach through realistic role-plays tailored to each deal. Receive consistent feedback on your sales team’s strengths and areas for improvement.
Gain actionable steps to close deals, powered by insights from your CRM data. Easily evaluate ROI by analyzing deal success rates—with or without coaching.
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