Salesforce, one of our key partners, has recently rolled out exciting new features in Slack that are set to transform how businesses approach automation and productivity. These updates are designed to empower every team member, from developers to non-technical users, to streamline their workflows and maximize efficiency.

Bridging the Gap Between Productivity and Innovation

It’s no secret that leaders are under immense pressure to drive productivity this year. According to recent studies, 71% of business leaders are tasked with increasing team output, while 70% of IT leaders fear that these demands could stifle innovation. Salesforce recognizes this challenge and has introduced new Slack capabilities that address the need for automation without adding to the IT burden.

By providing no-code, user-friendly automation tools, Salesforce is ensuring that companies can enhance productivity while freeing up IT resources for more strategic initiatives—a vision that perfectly aligns with Cloudteam’s mission of driving innovation through practical, accessible solutions.

What’s New: Key Features and Benefits

1. Automation Triggered by Third-Party Apps

One of the standout features in Slack’s latest update is the ability to build workflows that start automatically when an event occurs in a third-party app like PagerDuty, Asana, or Bitbucket. Previously, workflows could only be triggered by actions within Slack or Salesforce, but now, with this expanded integration, the possibilities for automation are endless.

For example, a critical outage logged in PagerDuty can now automatically trigger a Slack workflow that sets up an incident channel, adds necessary team members, and compiles all relevant information. This ensures that teams have everything they need to respond quickly and efficiently, all within the Slack environment.

2. Enhanced Workflow Builder with 50+ New Templates

Salesforce has made it easier than ever to build automation with Slack’s updated Workflow Builder. This tool now features a more intuitive user interface, where users can create workflows by filling in simple prompts. Additionally, Salesforce has introduced over 50 new plug-and-play templates that cover a range of common business tasks, such as starting projects, collecting survey data, and creating IT tickets.

Teams can now quickly set up workflows that save time and reduce manual work, enabling them to focus on more strategic activities.

3. Advanced Developer Tools for Custom Workflows

While Slack’s no-code tools are accessible to all users, Salesforce has also enhanced the platform’s developer capabilities. Developers can now use Slack’s open APIs to create and manage custom workflow steps, making it easier to build and integrate specialized solutions.

With support for more programming languages, including JavaScript, TypeScript, Python, and Java, developers have the flexibility to create tailored workflows that meet their team’s specific needs. These customizations can then be shared across the organization, allowing everyone to benefit from more efficient processes.

Why It Matters: Empowering Teams with Automation

Automation is key to staying competitive, and Salesforce’s latest Slack innovations make it easier for companies to harness this power. By enabling teams to automate routine tasks, Salesforce is helping businesses increase productivity without overwhelming their IT departments.

Rob Seaman, Chief Product Officer at Slack, expressed this vision perfectly: “At Slack, one of our product principles is ‘don’t make me think.’ We’re applying that to the historically technical and time-consuming area of automation so that it’s an intuitive and delightful productivity driver — for everyone.”

As Slack continues to evolve as a central hub for workplace productivity under Salesforce’s leadership, these new features are making it even easier for teams to create automated workflows and take control of their productivity. So, whether you’re looking to streamline workflows or empower your developers with advanced tools, Salesforce’s innovations in Slack are a game-changer for businesses looking to boost productivity and foster innovation.

Stay tuned to our blog as we continue to explore these powerful tools and how they can help you achieve your business goals.