Agentforce agents operate autonomously, pulling the right data on-demand, creating action plans for every task, and executing those plans without human intervention. Leveraging real-time data, they adapt seamlessly to changing conditions.
Working independently within your organization’s defined boundaries, they ensure every customer interaction is precise and impactful.
Build better campaigns faster with Agentforce. Marketers save time generating campaign briefs, creating audience segments, and producing content. Even when designing a customer journey in Flow, the agent provides reliable support.
With 24/7 performance monitoring against KPIs, the agent proactively optimizes campaigns to ensure continuous improvement.
Agentforce SDR agents handle product inquiries, address concerns, and schedule meetings for your sales team—all independently.
Their accurate responses are powered by your business data. You control how often, through which channels, and when your agent interacts before handing over to your sales team. SDRs can engage in any language via preferred channels like SMS or WhatsApp.
Agentforce engages customers by acting as a personal stylist. Conduct personalized conversations directly on your sales site or through preferred messaging apps like WhatsApp.
Help customers discover products and make faster purchasing decisions with targeted searches and customized product recommendations.
Agents are available across multiple channels 24/7 to support your customers. They operate independently, understand and utilize natural language, and resolve cases quickly and accurately. Every response is powered by reliable data.
Build your agent effortlessly using ready-made templates, or customize them to fit your needs with low-code flexibility. Set clear boundaries and define when to escalate cases to human staff for a seamless customer experience.
Practice pitches, handle objections, and negotiate effectively with a sales coach through realistic role-plays tailored to each deal. Receive consistent feedback on your sales team’s strengths and areas for improvement.
Gain actionable steps to close deals, powered by insights from your CRM data. Easily evaluate ROI by analyzing deal success rates—with or without coaching.
Empower your business with flexibility. Agentforce enables you to configure agents effortlessly using Salesforce tools like Prompts, Flows, Apex, and APIs—perfect for any use case.
Engage autonomously with patients, providers, and payers. Resolve inquiries, share summaries, and take action seamlessly across all channels.
Analyze data autonomously, manage client requests proactively, and deliver personalized service across retail, commercial, and investment banking.
Autonomously deliver campaign insights, manage customer outreach proactively, and resolve cases seamlessly for fashion, grocery, and convenience retailers.
Empower Operations teams to autonomously manage plan creation, address resourcing needs, and track progress seamlessly across teams.
Autonomously analyze surveys and reviews, recommend retention strategies, and seamlessly manage omni-channel customer experiences.
Autonomously share data insights, create visualizations, and recommend data-driven actions to empower smarter decisions.
Autonomously monitor security threats, provide network insights, and resolve helpdesk support cases for customers and employees efficiently.
Autonomously deliver insights on financial reporting and risk assessments, detect fraud proactively, and resolve compliance-related queries with precision.
See how much time and money your organization can save by integrating AI-powered agents alongside your workforce. Answer just four simple questions to uncover the possibilities with Agentforce and revolutionize your team’s efficiency.
Add key features to your existing CRM, available for Enterprise Edition and above.
1K Agentforce conversations and Leads
250K Data Cloud credits
Sales, Service, Marketing, and Commerce Tools
Resolve Cases with Agentforcec Serice Agent
Out-of-the-box Service Agent
Agent Builder
Prompt Builder
Set your company up for success with self-guided, always-on resources.
Access to Knowledge Articles, documentation, and Trailhead
Global Trailblazer Community
German 
English